Posts by Ben Ball — Guest Contributor
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What should be in Metro’s customer pledge?
What should riders expect from Metro? And what can Metro actually deliver? For the past several months, the Metro Riders’ Advisory Council has been working on a customer pledge that can set high expectations for WMATA while acknowledging its operational limitations. Most transit agencies do not have customer pledges, but the ones that exist are often vague, lack concrete… Keep reading…
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Boost tourism and transit with an all-in-one tourist pass
Many European cities offer all-in-one tourism passes, which let people ride transit and visit museums for free. These are good for tourists, good for transit agencies and good for museums. If those cities can coordinate an all-in-one pass, why can’t we? As part of the current budget deliberations, WMATA is already looking at various options for weekly or monthly passes. Keep reading…