Posts tagged Customer Service
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Air fresheners in Metro cars? Customers are on board.
Can sweeter smelling air lead to more satisfied riders? As part of an ongoing effort to improve the customer experience, WMATA tested air fresheners on some Green Line trains this winter, and the agency says customers liked it. This got me thinking about other small tweaks that Metro could easily implement. Keep reading…
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Metro’s latest reliability numbers are out. Not great, but could be worse.
Metro wants an 85% customer satisfaction rate for rail and bus, and it’s currently not hitting that. But there are some signs that railcars are becoming more reliable, which could help curb the system’s loss of riders. This comes from Metro’s released latest quarterly vital signs report, which is essentially a report card on how the agency is performing. Keep reading…
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Breakfast links: Dedicated Metro funding?
Dedicated funding now; No Metro sales tax; A cause for celebration?; Respect the bus driver; Architecture and aging; Build at Braddock?; Mixed-use to retail; The benefit of city colleges; More wealthy babies; Driver’s ed for everyone; And…. Keep reading…
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Breakfast links: Metro improvements, homeless movements
Pass program is here; Metro’s grace; Condemned but not convinced; No homeless campouts; No more community kickbacks; Fair at the farebox; Bad vitals; Bikeshare’s share of safety; Farm brew. Keep reading…
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Bad Metro reliability is driving riders away. WMATA has a few ideas to get them back.
The long season of debate about WMATA budgets, fares, and service has begun, and like too many years in the last decade, the agency faces a budget crunch. Today, the agency released its first budget proposal which includes some proposals that will interest riders. The agency is now agreeing with something riders have been saying for some time: Poor maintenance and other bad customer… Keep reading…
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New York’s subway has a great idea for Metro
Metro has made a lot of its problems worse by keeping the public in the dark. New general manager Paul Wiedefeld seems ready to open up, which could lead to political good will, fresh ideas, or even more funding. New York’s subway made this video explaining what’s wrong with its own infrastructure, and Metro might want to steal the idea. Keep reading…
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Breakfast links: But that’s crazy
Refunds and apologies; All for one and one for all; Almost hit; The Mayor’s duplex; Filling the void; That’s nuts; Who really needs the help. Keep reading…
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Topic of the week: What’s next for WMATA after Sarles?
WMATA General Manager/CEO Richard Sarles will retire in January. Has he left WMATA better off than he left it? What should the agency look for in a successor? We asked our contributors for their input. Also, I talked about these questions with Jennifer Donelan on Channel 8’s NewsTalk Friday: Keep reading…
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Breakfast links: Ice storm
Storm delays region; Are Walmarts coming west of the Park?; Jurisdictions must prioritize Metro projects; Metro works on customer service; Companies choose urban locations; From College Park to college town?; Consultants favor National Harbor casino; How is bikeshare doing?; And…. Keep reading…
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Breakfast links: One step forward…
MARC weekend service; Silver Line delays cost millions; Food truck lottery causes retool; Pepco requests rate hike; Commuting down; Plead for Metro customer service; Overhaul in Madrid; And…. Keep reading…