Photo by Brian Cohen

Pepco trucks recently invaded Glover Park to remove redundant utility poles that have been cluttering neighborhood streets for the past decade. Thanks to persistent community advocacy, these eyesores will soon disappear.

Around 2001, Pepco replaced its existing utility poles in Glover Park with new taller ones, as part of an effort to improve electrical reliability and increase pole capacity. Unfortunately, when the new poles went up, the old poles remained in place, often side by side, with the wires from other utility companies still attached.

Years later, it became clear that the double poles were here to stay.

With no automatic procedure in place for the city to push for removal of the old poles, it took a concerted, years-long effort by neighborhood residents to get them taken out.

In some cases, new poles and old poles were attached to each other with odd collections of metal cables and brackets. Residents wondered whether there was any rhyme or reason to the seemingly random metal supports. W Street NW even had the distinction of a triple pole cluttering a tree box.

According to meeting minutes, ANC3B first attempted to hold Pepco accountable to a specific removal timeline at a November 2004 meeting.

Commissioner [Christopher] Lively reported that Pepco has been in the area and has almost completed removed [sic] their lines off the old poles on to the new poles. Verizon, Comcast, and Starpower, however, have not removed their lines so the poles still cannot be removed. Commissioner Lively will write a letter on behalf of ANC 3B to OCTT [Office of Cable Television and Telecommunications] to bring the issue to their attention.

Nearly a year later, at ANC3B’s October 2005 meeting, Commissioner Melissa Lane brought up the issue again, to Pepco representative Roger Green. Green asked for a list of double pole locations in order to identify removal needs. The ANC complied and expected Pepco to deliver.

In June 2007, ANC3B invited Pepco to explain its plan to remove the double poles.

Pepco Regional Vice President, Vincent Orange, and Linda Jo Smith, Public Relations, reported on the status of the double utility poles that has been a problem throughout Glover Park for the past five years. Pepco replaced their poles but could not take all of them down because other service companies (Comsat, Verizon, etc.) and the district had their products on the original poles. Pepco is making a concerted effort to work with these other companies and get rid of the original poles. Ms. Smith committed to returning in September with a status report.

As a concerned resident, I corresponded with Councilmember Mary Cheh and DDOT in 2008 and 2009. Cheh’s Director of Constituent Services stated, “Trust me, we have asked and mentioned it, and reminded Pepco. We will keep doing all of the above until we get responses/action.”

Likewise, DDOT’s Customer Service Officer assured me, “You will be happy to know that we are working with Pepco and other agencies to resolve the double pole issue. You’re right, it isn’t happening overnight, but we’re getting there.”

A few back and forth tweets with the @PepcoConnect Twitter account in June 2011 didn’t help either, even after I offered to provide an inventory of locations.

Finally the long drawn out issue turned around in October 2011, when I asked my ANC3B single member district commissioner Brian Cohen to intervene. Cohen worked with Tom Smith, Ward 3 Liaison, Mayor’s Office of Neighborhood Engagement, who immediately contacted Pepco’s Public Affairs Public Affairs Manager for the DC Region, Chris Taylor. Smith also pulled DDOT and the city’s cable office back into the issue.

Taylor provided a 521-page document called NJUNS covering the entire Pepco service area. His email walk-through of the pole removal process may be very useful to other neighborhoods trying to resolve this same issue.

To tell you more about the list, NJUNS stands for National Joint Use Notification System. Several states nation wide use this system. The basis of the system is that all utilities in a specific geographic region voluntarily participate in a program to help track progress in removing double poles. As was indicated earlier, equipment must be removed in sequential order from top to bottom. Pepco normally initiates the process when we first remove wires and equipment. Generally, the order is as follows:

1. Pepco


3. RCN

4. Verizon

5. Pepco inspects to ensure pole is completely stripped

6. Contractor pulls the pole

The NJUNS sends an automated email each time a location is updated. If you look on the report, each page has various steps. At each step, NJUNS automatically sends an email to each utility notifying them of any action that is taken and needed next steps.

Pepco, while now apparently willing to coordinate wire transfers, didn’t know where the poles were located. NJUNS listed only three or four double poles for Glover Park, but there were a lot more. Cohen and I counted 41 during our block-by-block survey, and provided a list to Pepco in January 2012.

Photo by MWander on Flickr.

But moving wires was only part of the problem. In some cases, other utility companies still had wires on the old poles.

Behind the scenes, Pepco lit a fire under the other utilities. Only 2 months after identifying all the pole locations, temporary no parking signs went up and convoys of utility trucks scattered around Glover Park to begin removing the redundant poles.

Over half of the excess poles have been removed already, though ironically 3 new double poles were recently installed.

10 years later, a final resolution is in sight. It took a long time, but Glover Park’s double poles are nearly gone. There is hope for other neighborhoods willing to put in the work to identify pole locations and repeatedly follow up with Pepco.

Mitch Wander first arrived in Washington, DC over 30 years ago as a US House of Representatives page while in high school. An avid promoter of DC living, Mitch has lived in wards 1, 2, 3, and 6. He and his wife are proud DC Public School parents. He serves as an officer in the US Army Reserve.