Image by m01229 licensed under Creative Commons.

Last summer, WMATA launched “MyTripTime,” a tool that gives riders data about the performance of their individual Metro rides. It’s been more than a year since the tool came out. How has your on-time performance fared?

A refresher (or primer) on MyTripTime

Haven’t heard of MyTripTime? Or, is it vaguely familiar, but you have no idea how to access it or what it really tells you? Have no fear, the primer is here!

MyTripTime gives you a personalized on-time score based on your most frequent Metro rides in the last three months (you’ve got to make at least 5 rides on the same segment in a three month period for data to show up). The MyTripTime on-time scores are calculated by comparing actual travel times — when customers tap in and out with their SmarTrip card — to the amount of time that trip should take when service is running normally.

Image by the author.

You’ll get two types of on-time scores: a cumulative one (example above), and one per segment you normally ride (example below).

Image by the author.

How do I see my own on-time scores?

To access your personal on-time scores, you must have a registered SmarTrip card, so it can track when you tap in and out of the Metro system. If you don’t have one yet, register now so you can start making your Metro data work for you!

Once you have your registered SmarTrip card handy, log in to WMATA’s SmarTrip dashboard and navigate to the MyTripTime tool.

  1. Log in to your account.
  2. Click the relevant card (you probably only have one)
  3. There is a section on the right that says “history”
  4. Click “My Trip Time Dashboard” and it should pop up.

Image by the author.

How does your score stack up?

When the tool launched in July 2016, many riders were in the thick of SafeTrack shut downs. Contributors and readers shared their on-time stats at the time and they ranged from 54 percent (yikes!) to 92 percent.

Given the investment in SafeTrack and WMATA’s Back2Good campaign this year, we hope on-time scores have improved.

Tell us about your on-time score in the comments

What’s your on-time score? Is it higher or lower than you expected? Do you know what it was last year, during SafeTrack? Has it changed?

We're creating an on-time performance database

GGWash will be launching a site to crowdsource riders’ on-time scores next month. Join a cohort of Metro riders who will track MyTripTime scores to help create publicly accessible data about on-time performance and help determine if WMATA is actually getting Back2Good.

Interested? Sign up to stay informed below.

Sign Up!

This post is part of GGWash's community engagement program, where we contract with organizations (in this case, WMATA) to run programs which better engage people in crowdsourcing ideas or information to aid in decision-making. Client organizations are never allowed to write or approve the specific copy, and our volunteer Editorial Board reviews all published materials to be sure they maintain GGWash's independence. Have questions? Contact us here.

Sarah Guidi was Greater Greater Washington's Managing Director from 2015 to 2018. She now lives in Raleigh, North Carolina with her family.